In order to access your account, you can either click on the link located on the top-right of the website under My Account, or you can access it from the User Area located at the bottom of the website.
Any payment once made, cannot be refunded.
To ensure a stringent quality and taste standard, all orders are dispatched from the freshest sweet batch of the day. Therefore any order received after mid-day will be dispatched from the next day’s fresh production batch.
Although it is not mandatory to Login or register for purchasing products, we recommend that you do so in order to reap all the benefits of having an account with us.
Benefits of creating an account are as follows:
- We have your details in case we need to contact you about your order.
- You’re able to view your order history including where an order is as well as re-printing returns notes and invoices.
- You can leave reviews and take advantage of numerous other features.
Find the product you’ve purchased and wish to rate, then scroll down the page to the ‘Write a Customer Review’ link. If you’re not already logged in, please do so by selecting the Log In option from the top of this page.
We need to make sure that all reviews are appropriate before publishing them so there may be a short delay before yours appears on site. If for whatever reason your review doesn’t meet our guidelines we’ll let you know and give you an opportunity to edit and re-submit your review.
Yes, you can amend your order any time before check-out, but once your order has been placed, it cannot be changed.
We may be able to cancel your order if it has not already been dispatched. To do so please contact us via call or fill in the form located in the Contact Us page. If your order has already been dispatched or delivered, then you’ll need to follow our formal returns procedure by calling the store.
All orders are delivered the next day within Karachi. Out of Karachi orders are delivered within 48-72 hours of the order. However you can choose the “Pick from store” option and pick your order yourself within working hours on the next day (after 24hours of order)
There is no limit to the quantity you can order. However you can have it packed in either 2 Kg boxes or 1 Kg box as per your convenience. Out of Karachi delivery rates of Rs. 104 per kg applicable.
Yes, you can order from abroad, but delivery is only available in Pakistan
If you’re not at home, your parcel can be left in a secure place. The courier will post a card through your door telling you where your parcel has been left. If we can’t find a secure place, we’ll post a card giving you details of how to arrange a new delivery date.
Delivery within Karachi is absolutely free, however additional charges of Rs. 104 per Kg are applicable on out of Karachi delivery, throughout Pakistan.
If your credit or debit card has been refused, you can re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.
We accept Visa, Mastercard, and Cash on Delivery.
To order a specific item, just go to its page by selecting its thumbnail or do so directly by using the “Add to Cart” button. You can continue shopping or check you Cart whenever you wish to. Just select the View Cart option, which will take you to the product list you have ordered and then go to Checkout to complete your order.
Fill the form to place any queries which haven’t been addressed above and our team will get back to you as soon as possible.